With growing technological advancements, businesses are more concerned about their Customer Relationship Management (CRM). To ensure impressive results and automation out of CRM, business merchants use Artificial Intelligence services, Machine Learning, and Natural Language Processing.
These AI-powered customer services offer 24/7 customer support to various organizations thus, providing a higher level of efficiency, significantly cutting down the business costs. Artificial Intelligence was introduced to the CRM platform to augment human efforts and help the organization reduce manpower. According to a recent survey, nearly 3 million customer service workers were employed and got paid $35,170 a year on average. It means, AI technology is still far from replacing human customer service activities. However, it can easily take over some crucial, repetitive tasks.
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